We are looking for a bilingual (EnglishSpanish) Senior Systems Administrator to be the technical owner of our cloud applications (including Microsoft 365), our laptops (a mix of Windows and Macs), and our office network (including firewalls and local storage). This is a hands-on senior role for a generalist who understands the full stack from identity and endpoint management to virtualization, backups, and networking and can operate, maintain, and optimize every layer with autonomy. Youll work closely with our IT team members focused on security and technical support, and with technology leadership based in the U.S. This position offers a clear path to grow into a technical lead role over time.
The role has special focus on vulnerability management, patching, backup & recovery, wireless networks, and Microsoft 365.
Responsibilities
Operate vulnerability assessment and patching cycles across the infrastructure, coordinating with our security expert based in Boston. Apply independent judgment to evaluate vendor recommendations, propose adjustments, and challenge decisions when needed rather than deferring solely to providers.
Configure and maintain Mobile Device Management (MDM) solutions for corporate device lifecycle management.
Operate enterprise backup and disaster recovery, ensuring data integrity, retention compliance, and RTO/RPO objectives are met.
Maintain virtualization platforms, including resource allocation, performance tuning, and high availability configurations.
Administer enterprise wireless networking infrastructure, ensuring coverage, performance, and security standards are upheld.
Configure, monitor, and maintain enterprise-grade network switching and firewall policies.
Manage and support the Microsoft ecosystem, including Microsoft 365, Entra ID (Azure AD), Intune, Windows Server, and Active Directory.
Operate IT Service Management (ITSM) platforms to support ticketing, change management, and SLA compliance.
Document processes, create and maintain runbooks, and ensure alignment with internal policies and industry best practices.
Collaborate with team members responsible for security and technical support to ensure consistent operations across the IT stack.
Participate in on-call rotation and respond to network and infrastructure incidents. Must be available for extended hours on weekends and holidays during planned maintenance or operational incidents.
Required Skills
Hands-on experience with:
Working knowledge of vulnerability management & patching platforms (e.g., Tenable, Qualys, Rapid7, ManageEngine Patch Manager, or similar) deep expertise not required, but must demonstrate the criteria to operate, propose, and validate vendor recommendations with independent judgment.
Mobile Device Management (MDM) platforms (e.g., Intune, Jamf, Kandji, Workspace ONE, or similar)
Enterprise backup & recovery solutions (e.g., Veeam, Commvault, Rubrik, Veritas, or similar) preferably Veeam
Virtualization platforms (e.g., VMware vSphere, Microsoft Hyper-V, Nutanix, Proxmox, or similar) preferably VMware
Enterprise wireless networking (e.g., Meraki, Aruba, Ubiquiti, Fortinet, or similar) preferably Cisco Meraki
Enterprise-grade network switching and firewalls
Microsoft ecosystem: Microsoft 365, Azure AD / Entra ID, Intune, Windows Server, and Active Directory
IT Service Management (ITSM) tools (e.g., ManageEngine ServiceDesk, ServiceNow, Jira Service Management, or similar)
Desired Skills
VMware certifications (VCP, VCAP) or Microsoft certifications (AZ-104, MS-102)
Experience with Cisco networking or Meraki certifications
Knowledge of ITIL or similar frameworks
Experience working in bilingual (ColombiaUS or Latin America) environments
Interest in growing into a technical leadership role
Position Details
Education: Bachelors degree in Information Technology, Computer Science, or related field (or equivalent experience)
Work Model: Hybrid (4 days on-site / 1 day remote) Medellín
Contract Type: Permanent (Indefinite-term contract)
English Level: Full professional proficiency in English, with the ability to communicate fluently on technical topics
Experience: 5+ years of hands-on infrastructure administration experience in enterprise environments, with demonstrated ownership of complex, multi-layered IT stacks.
Salary: Up to $10,000,000 COP, based on expertise and experience level.
Benefits:
100% employer-covered private health insurance
Education and training bonus
Strong focus on work-life balance and employee well-being
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