1st Party Collector Agent Remote, Colombia

Position Title: Bilingual Collections Agent (Accounts Receivable Agent- Remote ONLY in Colombia)
Language (s): All applicants must speak fluent English. Any other language is a plus
Contract Type: Labor / Indefinite Terms
Equip. required: Dual Core (Intel i3/i5/i7 ? 7ª Gen, AMD Ryzen 3 1200 / 5 1400 / 6 1700) @ 2.0 GHz, RAM: 8 GB, Storage: 256 GB HDD/SSD, Syst ops: Windows 11, macOS Sonoma o Linux Mint
Job Start Date: Immediate
Location: Remote
Country: Colombia
Preferability: People with a disability that has been verified and certified by the appropriate institution.
Hours: 8:00 AM to 5:00 PM US CST Monday to Friday
Flexible schedule based on business needs
Reports to: Collections Supervisor/Manager

Company Overview

D&S Global Solutions provides world-class Order-to-Cash solutions, leveraging proprietary technology and global delivery capabilities, to deliver frictionless customer experience and optimized client outcomes. D&S Global Solutions was founded in 1997, headquarters: Austin, TX. Current clients include many of the most sophisticated service companies in technology, financial services, agriculture, and credit issuers, including several Fortune 100 companies. D&S teams are in North America, LATAM, EMEA and Asia providing services into over 190 countries for our clients.

Job Description

The collections /accounts receivable agent position is accountable for collecting the maximum amount of overdue funds from customers, which may include a variety of customer location techniques, collection methods, negotiation skill, dispute management, legal claims, and the selective use of outside collection services.

Essential Duties and Responsibilities include the following:

- Work in assigned queue or worklist with goal of meeting daily targets of outbound calls placed each day; specific targets may change based on client assignment and/or client expectations
- Meet established internal quality objectives including Monthly Account Audits and Call Quality Reviews, including client specific metrics related to call or quality measures
- Meet performance and maintain productivity requirements each day as based on time gap or other reporting
- Uphold and utilize a professional and courteous tone and language at all times
- Advise customers of open receivables to obtain payment status, timeline of payments, or address any issues preventing payment
- Use client-specific systems to review and research additional account details
- Provide invoices or other related documentation to account holders
- Continuously seek to improve business knowledge, quality assurance scores, and other metrics (e.g. volume of calls, activities, accounts worked per day)
- Maintain organized electronic file storage of documents and emails, ensuring relevant forms are properly noted and saved in designated locations
- Take ownership of any assigned accounts in queue and/or work in group queue as needed
- Work cohesively in a team to participate on special projects or initiatives as directed
- Meet regularly with Supervisor for performance review and coaching sessions
- Continuously seek opportunities for process improvement and propose ideas
- Foster effective communication and collaboration between countries and cultures within all regions
- Maintain a high level of professionalism and confidentiality with all information entrusted with

Our ideal candidate will possess the following:

-Ability to work a flexible schedule
-Native or fluent speaker of other languages, apart from English, is a plus
-Proficient (basic/ intermediate level) in Microsoft Excel (sort, filtering, vlookup, pivot tables, etc)
- Knowledge of ERP (SAP, Oracle)
-Ability to build rapport, ask questions, listen and redirect the conversations
- Ability to overcome objections, analyze responses and negotiate resolutions
- Work independently and as part of a team to achieve required metrics and standards
-Solid time management skills
- Knowledge in customer service, accounts receivable, invoicing, collections and/or finance
- Ability to adapt to new business opportunities, challenges and client demands
-Excellent verbal and written communication skills
- Ability to learn and grow with our organization
- Great analytical, critical thinking and problem-solving abilities

Qualifications:

-Proficient English written and verbal communication skills
-STRONG 2+ years of collections experience
-Hands-on experience with Salesforce and advanced Excel skills, including frequent use of VLOOKUPs and related functions for data analysis and reporting.
-Preferred Order to Cash experience
-Experience with an automated telephone dialing system and collections database
-Associate's degree in business preferred
-Must be detail oriented, with the ability to work independently.
-Proven experience working with invoice processing portals (excluding one-time payment portals), including navigating, extracting, and managing invoice data within such systems.