Are you passionate about customer experience and healthcare?
We are looking for an Associate Clinical Experience Analyst to serve as a key point of contact for customers, providing clinical support, managing escalated inquiries, and ensuring an exceptional customer experience throughout the resolution process. This role is ideal for candidates with a customer-facing mindset who can combine strong communication skills with clinical or life sciences knowledge.
What Youll Do
Act as a primary contact for internal and external customers, handling complex and escalated inquiries with professionalism and empathy.
Support customers by providing accurate clinical information and coordinating solutions across different teams.
Manage and document medical inquiries following established processes and quality standards.
Partner with laboratory, pathology, and operational teams to ensure timely case resolution and customer satisfaction.
Identify trends in customer inquiries and recommend improvements to enhance the overall customer experience.
Assist in developing training materials and supporting continuous learning initiatives.
Maintain accurate records and documentation in compliance with standard operating procedures.
What Were Looking For
Bachelors degree in biology, Life Sciences, Healthcare, or a related field; equivalent combinations of education and experience will be considered.
Experience in customer service, customer support, patient support, healthcare operations, clinical support, or related customer-facing roles.
Excellent communication, problem-solving, and relationship-building skills.
Strong attention to detail and ability to navigate complex situations.
Comfortable working with multiple systems and spending most of the day using a computer.
Flexibility to work evenings, weekends, or overtime as business needs require.
Why Join Us?
This is a unique opportunity to combine customer experience, healthcare, and data-driven problem-solving while supporting a team dedicated to improving outcomes for patients with rare diseases. Apply today and make a meaningful impact by delivering an outstanding customer experience in a healthcare environment.
