We are currently seeking a Bilingual Customer Specialist to become part of our Bogotá team. In this position, you will assist customers by addressing their questions, offering clear guidance, and providing timely and effective solutions across a variety of situations. Your goal will be to understand each customers needs, manage information responsibly, and ensure every interaction is smooth, helpful, and positive.
Who You Are:
A service-oriented individual who is passionate about delivering great customer experiences.
A practical thinker who approaches challenges with a solution-first mindset.
An effective communicator who conveys ideas clearly, confidently, and with a friendly tone.
Someone who remains composed and adaptable when handling different types of customer interactions.
A detail-focused and trustworthy person who treats information with care and professionalism.
A bilingual professional with intermediate to upper-intermediate English skills (B2), eager to develop in an international environment.
A collaborative team member with a proactive attitude and strong ownership of responsibilities.
Lets Talk About Benefits:
Salary: COP $3.000.000.
42-hour work week*, designed to promote a healthy work-life balance. (Training: 13:30 pm 21:00 pm / Operations: 10:00 am 8:00 pm / 2 days OFF).
Attractive performance bonuses* based on your achievements and dedication. (Up to COP $900.000).
Indefinite-term contract that offers long-term job stability.
Access to our exclusive Gaming Arena, perfect for relaxation and team engagement.
Employee fund benefits aimed at supporting your financial wellbeing.
*Terms and conditions apply.
Bogotá, Connecta On site.
This Is What Sets Us Apart:
We are the expert team in digital business services, with a presence in 100 countries and providing services in 170. We connect the world and its diverse cultures in +300 languages and dialects. Certified by Great Place To Work® as one of the best workplaces in the country and the world, we continue to lead the way in innovation, always going beyond.
At TP, we champion diversity, equity, and inclusion in every connection. We value the unique perspectives and identities of our clients and team members and foster an inclusive culture where all voices are heard, valued, and respected. Our commitment to diversity strengthens our connections, drives meaningful impact, and builds a more equitable world.
Make a difference with the TOP Team!
