Bilingual Loyalty Expert

At TP, we offer jobs and create careers. As a global leader in customer experience, we provide a dynamic environment where your talent, passion, and ambition drive real success.
Why TP?
With over 45 years of global leadership and more than 25 years in Colombia, TP is the 1 provider of digital business services. We have +42,000 employees in the country and a culture built on innovation, diversity, and career growth. When you join TP, you become part of a company thats recognized worldwide for its excellence and commitment to its people.

What youll be doing:
Provide top-notch Loyalty service to users, assisting with various inquiries and issues related to their accounts and products.
Address subscription-related concerns, including cancellations, changes, and any subscription issues.
Offer clear and accurate benefits that will carry preserving the services and accounts already purchased, ensuring a smooth resolution to any inconvenient and guarantying benefits.
Demonstrate a deep understanding of services and products, staying up to date with new features and updates.
Through discounts, offers and different promotions (Conectivity, Internet, TV, Mobile) ensure the benefits that regular customers will have if the decide to stay with Altice.
What We´re looking for:
C1 English level.
Enjoys helping others and solving situations with a positive attitude.
Persuassiveness Skill
Proactive, responsible, empathic, and a good listener.
Lets talk about benefits:
Long-term contract.
Employee fund.
Volunteer programs.
Career plan.
Performance bonuses.
Life insurance coverage.
Hiring Bonus $2.000.000
Long Stay Bonus $1.200.000
Conditions:
English C1
40 hours per week
Schedules: 8:00-17:00, 2 Days OFF
Salary: COP $2.666,666.00/Mo.
Location: Bogotá, Connecta (Ac. 26 92-32, Bogotá)
Why Choose TP?
· Competitive Salary: [Salary details] + performance bonuses
· Career Growth Programs and Employee Welfare Fund
· Work-Life Balance: [Hours/Schedule details]
· World-Class Training: Continuous learning and development programs designed to fuel your success
· Multinational Experience: Be part of a global company with a diverse and inclusive culture
Make a difference with the TOP Team!