Corporate customer service agent (Office hours)

JOIN A LEADING MULTINATIONAL IN TECHNOLOGY!
Ricoh is a prestigious Japanese multinational with over 80 years of experience in the technology sector, dedicated to providing innovative solutions that transform the way businesses manage their information and processes. With a global presence in over 200 countries, Ricoh has established itself as a leader in creating technologies for business productivity, focusing on sustainability and the continuous improvement of its products and services.
What can you expect from your daily tasks?
Obtain the necessary information via questions, comprehensive Reading or any means needed in order to reach a satisfactory fulfillment of any of the inquiries made by the clients or internal employees, providing an outstanding service.
Report and update the required information on the CRM platform and any other relevant data that may arise during the process of attending any inquiries.
Understand and use corporative language as a mean to attain an excellent rapport and a Good relationship with all of the parties involved during the different steps involved in comprehending and escalating an issue.
Register and share feedback from clients in order to collaborate with product and/or services improvement
What are we looking for:
English B2 proficiency level.
High School Diploma.
6 months to 1 year of customer service experience.
Customer service skills.
Apply now and transform your career with Ricoh!
What do we offer?
Work-life balance with 42 hours per week
Our site is located on Niza at the Paralelo 108 building.
Office Schedule Availability (We do not offer overnight schedules).
Monday to Friday Schedule - Weekends off.
Monthly performance bonuses (Up to 100 USD).
Hybrid work model (Well provide a laptop for you to work at home).
Competitive salary.
Life insurance.
Legal benefits such as social security, vacations.
Compensation fund.
Free continuous education.
Ongoing professional growth: access to training and development opportunities
Opportunities for advancement within an expanding multinational company
A positive organizational culture based on collaboration, inclusion, and teamwork
Why work with us?
We offer an environment where innovation, growth, and teamwork are key. We are committed to the well-being of our employees, providing the necessary tools for your professional success. We look forward to having you on our team!