Customer Operations Expert

At TP, we offer jobs and create careers. As a global leader in customer experience, we provide a dynamic environment where your talent, passion, and ambition drive real success.
Why TP?
With over 45 years of global leadership and more than 25 years in Colombia, TP is the 1 provider of digital business services. We have +42,000 employees in the country and a culture built on innovation, diversity, and career growth. When you join TP, you become part of a company thats recognized worldwide for its excellence and commitment to its people.
Responsibilities:
Representative handles chats/inbound calls in order to diagnose and provide a path to resolve inquires related to all aspects of the appropriate program. This includes hardware, software, networking and interactions with the hosts computers Operating System and applications.
Troubleshoot mobile technology, equipment and system problems while educating the costumer on support options and steps taken to resolve the issue.
Work with confidential customer information, while treating it sensitively.
Represent TPs world-class standards in every interaction.
What Were Looking For:
Language Level: B2 (Advanced).
Must be based in Bogotá.
Education and Work Experience Requirement: High School graduated.
Availability: 46 Hours per week, Full time job.
Skills & Qualities: Empathetic, Responsible, Outgoing, Good listener and Proactive.
Why Choose TP?
Competitive Salary: COP $$2,662.000/Mo+ performance bonuses.
46 Hours per week.
Career Growth Programs and Employee Welfare Fund.
Growth opportunities.
Paid Training.
Long-term contract.
World-Class Training: Continuous learning and development programs designed to fuel your success.
Multinational Experience: Be part of a global company with a diverse and inclusive culture.
Make a difference with the TOP Team!