Quality Analyst Trilingue English B2 Portuguese B2 Required Experiencie BPO

Join IGT Solutions Take Your Career to the Next Level!
Are you passionate about quality, customer service, and speak three languages?
This is your chance to be part of a fast-growing global leader in the BPO and telecommunications sector now expanding in Colombia!
At IGT Solutions, were looking for a dedicated and detail-oriented Trilingual Quality Analyst to help us exceed both client expectations and internal quality standards. If youre ready for a new challenge in an international company, we want to meet you!
What We Offer:
Permanent contract from day one.
Base Salary: $3,600,000 COP.
Biweekly payments always on time.
Immediate hiring.
Career growth opportunities we invest in your professional development.
Clear career path to leadership roles.
All legal benefits.
Work From Office (WFO) model with 2 days off per week.
An inclusive, diverse, and collaborative work environment.
Requirements:
Bachelors degree in any field.
Prior BPO experience is mandatory.
Experience as a Quality Analyst is preferred.
English and Portuguese B2 level or higher (spoken and written).
Strong communication, listening, and analytical skills.
Intermediate skills in Word, Excel, and internet tools.
Knowledge of customer care processes and techniques.
ISO / COPC certification is a plus.
Travel diploma is a plus.
Ability to work collaboratively and independently.
Passion for delivering exceptional customer experiences.
Key Responsibilities:
Develop and implement quality assurance systems and procedures.
Analyze performance metrics and identify areas for improvement.
Conduct transaction monitoring and calibrations.
Collaborate on action plans to raise quality standards.
Provide training needs identification (TNI) when required.
Prepare detailed reports and support internal audits.
Participate in quality and knowledge calibration sessions.
Ensure compliance with client and company quality expectations.
About IGT Solutions
Founded in 1998, IGT Solutions (IGT) is a global leader in BPM, technology, and digital services, 100% focused on the Travel, Transportation, and Hospitality industry.
We work with over 70 leading travel brands worldwide, including:
4 of the top 5 airlines
4 of the top 5 travel companies
4 of the top 5 hospitality companies
With more than 11,000 travel experts worldwide, we support over 100 travel-related processes from reservations and customer support to baggage desk, chatbots, automation, analytics, and more.
We are proudly certified with ISO 27001:2013, COPC® v6.0, PCI DSS 3.2, and CMMI Level 5, ensuring the highest standards of quality and security.
Diversity & Inclusion Matter
At IGT Solutions, we believe that diversity drives innovation. We provide equal employment opportunities and maintain a workplace that is free from discrimination, harassment, or bias.
No matter your gender, identity, background, or beliefs you are welcome here.
Ready to grow with us?
Apply now and become part of a global company thats shaping the future of customer experience.
We cant wait to meet you!