Customer Service Representative

Position title: Customer Service Representative

Shift days, hours and time zone: Monday Thru Sunday 8:00 AM to 5:00 PM. Two days off
during the week (or the posibility to have one in the week and one on the weekend)

Job description: A Customer Service Representative, or CSR, will act as a liaison, provide
product/services information, answer questions, and resolve any emerging problems that
our customer accounts might face with accuracy and efficiency.

Responsabilities: Manage large amounts of incoming phone calls Identify and assess
customers needs to achieve satisfaction Build sustainable relationships and trust with
customer accounts through open and interactive communication Provide accurate, valid
and complete information by using the right methods/tools Meet personal/customer
service team sales targets and call handling quotas Handle customer complaints, provide
appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies Process the tickets payments.
Take the extra mile to engage customers