Customer Service Representative

Application Specialist (Property Management)
Location: On-site Camacol, Cra 63 49A 31, Floors 9 & 10, Medellín, Colombia Schedule: Monday to Friday, 10:00 a.m. 7:00 p.m. (42 hours per week, Colombia Time)
Job Overview
We are seeking a highly organized and customer-focused Application Specialist to support our Property Management operations. This role is ideal for individuals who thrive in a fast-paced environment, enjoy working with customers, and have strong attention to detail.
The Application Specialist will be responsible for guiding prospective residents throughout the leasing application process, ensuring all required documentation is collected, reviewed, and processed accurately while delivering an exceptional customer experience.
Key Responsibilities
Initiate, collect, and follow up on all required documentation during the lease application process.
Provide ongoing support and communication to applicants with applications that are in progress or under review.
Complete the application review and underwriting process.
Accurately document all customer interactions and updates within the CRM system.
Guide prospective residents through a smooth and high-touch application and move-in process.
Maintain up-to-date knowledge of company policies, procedures, and compliance requirements.
Deliver outstanding customer service through phone, email, and written communications.
Collaborate effectively with Leasing Agents, Property Managers, and other internal teams.
Assist with additional duties and special projects as assigned.
Qualifications
High School Diploma or equivalent required.
Minimum of 1 year of experience in customer service, administrative support, leasing, property management, or related fields.
Experience handling documentation and process follow-up is preferred.
Strong proficiency in Microsoft Office Suite, including Excel, Word, and Outlook.
Ability to handle confidential information with professionalism and discretion.
Excellent attention to detail and organizational skills.
Strong time-management skills with the ability to meet deadlines consistently.
Ability to work efficiently in a fast-paced environment.
Self-motivated, proactive, and solution-oriented mindset.
Intermediate to advanced English proficiency preferred.
Core Competencies
Customer Service Excellence
Written and Verbal Communication
Organization and Time Management
Attention to Detail
Teamwork and Collaboration
Problem-Solving Skills
Adaptability and Flexibility
Results-Oriented Approach
What We Offer
Stable employment opportunity.
Collaborative and supportive work environment.
Professional growth and development opportunities.
A company culture built on transparency, accountability, teamwork, and continuous improvement.
If you are passionate about customer service, enjoy working in a detail-oriented environment, and are looking to grow your career within the Property Management industry, we encourage you to apply.