Intake Specialist (Medellin) (Ingles B2)

Position Title: Intake Specialist
Shift days, hours and time zone: Works 45-hours a week (8.5 hours a day). 7 days a week with two days off in the week. Rotative schedule. Day shift: Availability 7:00 am to 7:00 pm ET time
Location: ASTORGA - Calle 7D 43c-105, Medellín. On site
Job description: As an intake specialist and part of the intake team one of your main tasks is to bring business for the law firm, which means that the ideal candidate knows how to sell and to close the deal. The intake team is also the first point of contact for potential new clients (PNC), the intake specialist role is to provide empathetic support while gathering essential information to assess cases. They should possess a great phone presence, positive attitude, excellent communication skills, empathy, highest quality customer service, and strong attention to detail to ensure the intake process is seamless. We are looking for individuals who are professional, respectful, and empathetic to client needs. This role involves handling high-volume intake calls, completing general intake documentation and closing deals to bring new clients to the law firm.
Responsabilities: Handle inbound and outbound calls in a quick, yet effective manner. Respond to potential new clients in a timely and accurate manner via phone, email, chat, and/or SMS. Identify and assess callers needs by actively listening and asking investigative questions. Obtain and document on detailed notes all the pertinent information being provided by the potential new clients. Achieve or surpass the daily minimum productivity quotas as decided by management. Follow a call flow to ensure all necessary information is captured. Send documents via electronic signature to potential new clients to make them clients of the law firm. This is the sales portion of the role. Perform other related duties as assigned by management.