Position: Medical Records LEGAL
Location: On-site in Colombia Medellín, Bogotá, Barranquilla, Bucaramanga; Mexico Merida; Argentina Córdoba
Employment Type: Full-time
Experience Level: 1-2
Schedule: Monday to Friday, 9:30 a.m. 5:00 p.m. CST
Language Requirement: Advanced English C1 (bilingual English/Spanish required)
Education Requirement: Bachelors Degree
Role Overview
The Medical Records plays a critical role in supporting personal injury cases by managing the request, follow-up, and organization of medical records and billing documentation. This position ensures timely and complete documentation for new cases, directly impacting case readiness and client outcomes. The successful candidate will demonstrate strong organizational skills, attention to detail, and professional communication while coordinating closely with attorneys and legal staff.
Key Responsibilities
Request medical records and billing statements from hospitals, emergency rooms, imaging centers, and other relevant providers.
Manage follow-ups with third-party providers such as PIOX and Sharecare.
Prepare and send HIPAA-compliant requests, including cover letters and authorization forms.
Track the status of outstanding requests and ensure timely receipt of records.
Communicate with local providers, including chiropractors and physical therapy offices, regarding patient records.
Enter and manage case information in the Prevail case management system.
Coordinate closely with attorneys, claims managers, and legal assistants to ensure case readiness.
Requirements
Must:
12 years of experience in a similar role involving medical records.
Familiarity with HIPAA regulations and medical terminology.
Experience with Prevail or other legal case management systems (Preferred).
Strong attention to detail and excellent organizational skills.
Ability to work independently and as part of a collaborative legal team.
Professional communication skills, both written and verbal.
Bilingual proficiency (English/Spanish) is mandatory.
