Service Consultant

Job description:

The Client Services Specialist will be responsible for setting the tone for the day-to-day interactions with clients and will act as the first touch point guiding them through an incredible experience.
Build strong relationships with clients.
Deliver exceptional client support in accordance with our quality guidelines.
Partner with team members to provide a holistic approach when solving client issues that span across product swimlanes.

Responsibilities:

Manage inquiries via phone and email for Namelys clients.
Independently triage, troubleshoot, and resolve client issues timely and with accuracy.
Use good judgment to escalate issues to leadership.
Work closely with appropriate stakeholders to resolve client inquiries.
Appropriately utilize available resources to resolve client issues.
Seek opportunities to expand your skill set vertically or horizontally.
Call answering

Skills and qualifications - Hard and soft skills:
1-3 years in a client or customer service role.
1-3 years utilizing a CRM system with great technical aptitude.
An ability to Keep Calm...and execute!. You must be comfortable living in a world of gray, adapting your service to each client in order to resolve their inquiries
Ability to use critical thinking, complex problem-solving skills, and independent judgment to resolve issues
Proven self-starter, taking ownership and accountability over your work
Excellent verbal (telephony) and written (email) skills
Ability to ask prying questions and diffuse tense situations.
Ability to thrive in a fast-paced environment, toggle between phone, email, chat, a CRM system, and 1-2 computer monitors.
Strong time management and decision-making skills.
A passion for delighting clients
Bachelors degree