Technical Support Representative ? Tier 2 Seasonal

Altavista Editores is looking for a Tier 2 Technical Support Representative to provide technical support for digital educational products and services used primarily by customers in the United States and Canada.

Key Responsibilities

- Provide technical support via email, phone, and live chat.
- Investigate, troubleshoot, and resolve technical issues related to digital products.
- Escalate complex cases to the Tier 3 Support team when needed.
- Accurately document incidents and resolutions using the ticket management system.
- Perform basic Quality Assurance (QA) testing and report findings.

Qualifications

- Currently pursuing or holding a Technical, Technological, or Bachelor's degree in Information Technology, Systems Engineering, Computer Science, or a related field (minimum three semesters completed).
- Advanced English proficiency (B1+ or B2) with strong verbal and written communication skills.
- Strong analytical and problem-solving abilities.
- Excellent customer service and interpersonal skills.
- Ability to learn quickly and adapt to a dynamic work environment.

Experience

- 1?2 years of experience in Technical Support, IT Help Desk, or a similar role.
- Experience supporting Windows, macOS, Android, iOS, and major web browsers (Chrome, Edge, Firefox, and Safari).
- Experience using ticketing or case management systems is preferred.
- Knowledge of software testing (QA) and experience in the education sector are considered a plus.