Appointment Setter

Position Overview: The Appointment Setter will be responsible for making outbound calls to set appointments for home remodeling valuations. The calls will be scripted, and the majority (90%+) will be outbound. Some leads will be warm, and the role will involve joining various campaigns in the dialer system. These campaigns will vary based on the age of the leads and will include re-engaging with those who received valuations but did not proceed with our services, as well as handling cancellations. In the future, the role may expand to include taking incoming calls from existing clients and cold calling to identify new potential clients.

Key Responsibilities:
· Make outbound calls to set appointments for home remodeling valuations.
· Follow scripted calls to ensure consistency and effectiveness.
· Join and manage campaigns in the dialer system, adjusting based on lead age and status.
· Re-engage with leads who received valuations but did not proceed with services.
· Handle cancellations and attempt to reschedule or re-engage.
· Set up appointments in the dialer system.
· Potentially take incoming calls from existing clients.
· Conduct cold calls to identify new potential clients interested in our services.
Experience:
· Basic knowledge of construction.
· At least 6 months of experience in sales or collections.
· Experience with hard calls is preferred.
· Client is not heavily focused on extensive experience.
Skills:
· Ability to push and ask questions effectively.
· Handle the flow of a conversation smoothly.
· Active listening skills.
· Strong people skills.
· Tech-savvy and comfortable with dialer systems.
· Shark attitude: assertive, persistent, and persuasive.
· Proactive and able to take initiative.
Attributes:
· Assertive
· Persistent
· Persuasive
ON SITE
Monday to Friday 8AM - 8PM PST and Saturday - Sunday 9AM-6PM availabilty