Intake Specialist for an US law firm
We are seeking a highly motivated Intake Specialist to join our intake team. In this role, you will serve as the first point of contact for potential new clients (PNCs), playing a critical role in driving business growth for the law firm. The ideal candidate is sales-driven, confident in closing deals, and able to provide empathetic and professional support while gathering key information to assess cases. Habilidades y Requisitos
Inglés conversacional B2+.
+1 año de experiencia en Customer Service BPO/Call center.
Experiencia en call center.
Posibilidad para manejar horarios rotativos
Key Responsibilities
Handle high-volume inbound and outbound calls in a timely and effective manner
Respond to potential new clients via phone, email, chat, and SMS
Identify client needs through active listening and investigative questioning
Accurately collect and document detailed client information
Follow structured call flows to ensure all required data is captured
Send documents via electronic signature to convert leads into clients (sales component)
Meet or exceed daily productivity and performance targets
Provide empathetic and professional customer service, including de-escalating upset callers
Perform additional duties as assigned by management
Apply now!
