Within your role, you will:
Offer customer support via phone, email, or chat.
Answer and solve customers' inquiries and complaints by offering accurate solutions.
Follow predefined workflows and handle issues specific to each communication channel.
Respond to all customer inquiries within given timescales and efficiently meet deadlines.
Receive, register, and resolve notifications or complaints.
Update the database with all the details about each customer interaction.
Participate in testing, launching, and implementing new products or tools.
What will make you successful for the role:
C1 level of English (both written and spoken).
C1 level of Spanish (both written and spoken).
Curiosity and a proactive approach to finding solutions.
Attention to detail and a willingness to help.
Excellent computer skills.
Workplace: Cali, Valle del Cauca - Office-based
Sounds good? Find out what you can get:
Competitive salary package.
The opportunity to work in a multicultural environment.
Learning programs for your development.
We take pride in our commitment to diversity and inclusion, believing it strengthens our teams and enriches our workplace. We ensure fair and equal treatment for all employees, regardless of race, gender, religion, sexual orientation, age, disability, or background.
