Bilingual Customer Service Representative Medellín Agente de Servicio al Cliente

Join Our Team: Customer Service Representative

Location: Medellín, Colombia
Shift days, hours and time zone:
Monday Thru Sunday 8:00 AM to 5:00 PM. two days off during the week ( or the posibility to have one in the week and one on the weekend)

Were hiring Customer Service Representatives in Medellín.
Job description: A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Responsabilities: Manage large amounts of incoming phone calls Identify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Process the tickets payments. Take the extra mile to engage customers

Skills and qualifications - Hard and soft skills: Proven customer support experience or experience as a Client Service Representative Track record of over-achieving quota Strong phone contact handling skills and active listening Familiarity with CRM systems and practices Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively High school diploma

Perks & Benefits:

Permanent Contract: Start making an impact from day one.
Stable Environment: Join a supportive team that celebrates wins together.
Career Growth: Opportunities to climb the ladder and shape your future.
Competitive Salary: We value your expertise.
Free Courses: Excel, Power BI, Englishexpand your knowledge.
Wellness Support: Access to psychological consultations and a helpline.
Fitness Discount: Stay fit with SmartFit.
Ready to be part of something extraordinary? Apply now and lets make a difference together!

Note: This job offer is open to young who are ready to take on challenges and grow with us.