Customer service agent Streaming campaign chats and voice

Are you passionate about delivering exceptional customer experiences? Do you enjoy helping others and being part of the entertainment industry? This opportunity is for you.

At Sutherland, we are hiring Family Care Agents to provide customer service and basic technical support for streaming subscribers through phone and chat channels.

As a Family Care Agent, you will assist customers with inquiries, troubleshoot basic technical issues, and provide effective solutions while representing two of the world?s most recognized entertainment brands.

We offer you:

-Paid training (22 days) - Monday to Friday
-After one month in operations, you will transition to a hybrid schedule:
2 days WAH and 3 days on-site
-42 hours per week
-Two consecutive days off
-Availability to work in a 24/7 operation
-Compensation:
Monthly salary: $3,100,000 COP
Performance bonus: Up to $500,000 COP

Requirements:

Advanced English level (C1)
Strong communication and customer service skills
Availability to support customers through phone and chat channels
Basic technical troubleshooting skills
Flexibility to work assigned schedules

Join our team and build your career with Sutherland