Customer Service Representative - Practice and Perfect Your English Skills

1 Vacantes
Publicado el 25 de junio en

Callcenter en Barranquilla, Atlántico

Descripción
  • Salario: $ 1.400.000,00 (Mensual)
  • Categoría: Comercial / Ventas / Atención al Cliente
  • Subcategoría Callcenter
  • Localidad: Barranquilla
  • Activo desde: 25/06/2019 - 09:43:42 am
  • Jornada: Contrato a término indefinido
  • Tipo de Contrato: Tiempo Completo
  • Cantidad de Vacantes: 1
  • Educación Mínima: Bachillerato / Educación Media
  • Idiomas: Inglés
  • Disponibilidad de viajar: No
  • Disponibilidad de cambio de residencia: No

Empresa BPO busca personas empáticos y adaptables al cambio que quieran PERFECCIONAR su inglés y ganar $1,400,000. Te brindamos todas las herramientas y recursos a nuestro alcance para que puedas practicar tus habilidades conversacionales en inglés mientras interactúas con personas de todo el mundo. Contamos con excelentes beneficios y somos flexibles con tu horario.

Job Summary

Main objectives and duties:

1. Call Handling.
- Resolves product or service problems by accurately understanding the customer?s issue.
- Determine the cause of the problem, selecting the best solution to the problem and explaining to the customer the resolution
- Answer product and/or service questions or concerns
- Troubleshoot technical issues using all available tools
- Process customer orders and purchase of products and services
- Escalate to appropriate departments to expedite resolution of customer?s issue
- Provide exceptional customer service experience
- Establish positive relationship with every customer
- Maintain a high level of professionalism when dealing with customers and clients

2. Complete Documentation
- Create or update customer information in the client database during and after each call
- Create accurate record of every customer transaction or interaction accurately, timely and professionally.
- Update customer information following the established client guidelines
- Comply to client and PCI guidelines in handling customer information

3. Adherence to established guidelines.
- Follow established weekly work schedules
- Provide timely feedback to noticeable patterns of customer concerns

4. Career Path and other account trainings.
- Attend upskill trainings to enhance skills applicable to tier level
- Attend scheduled bucket trainings to stay updated on product & service information including technical troubleshooting procedures
- Be receptive on any changes in company and client policies

Area of expertise (Skills):
- Advanced English verbal and written communication skills
- Basic knowledge in computer navigation
- Prior work experience is not necessary but formal orientation is needed to enable the job incumbent to perform the job satisfactorily.

Other Skills and Experiences:
- Listening Skills
- Problem-Solving Skills
- Customer Service
- Service Mentality
- Conflict Resolution

Al postularte al aviso tu currículum registrado será enviado a la empresa ofertante de manera automática.

Bilateral
EMPRESA COOPERATIVA DE TRABAJO ASOCIADO POR EL DESARROLLO Empresa del sector RRHH / Personal, localizada en Bogotá D.C., Más de 501 trabajadores Localizada en Atlántico, Barranquilla.
Empresa Verificada
Más empleos en Bilateral
Comparte el Aviso